Staff with an attitude, serving the worst type of pub food, that looks and tastes like it has fallen out of a microwave, scorching hot, but no flavour.
Drinks overpriced, and not particularly good wine selection.
Complaints wise - don't bother, they offer you another version of the same meal, or say complain to Head Office.
If you're looking for a better experience, try the nearby THQ for wine and food, The Blue Lion or The Pakenham, they have a welcome that actually seems genuine.
Oh, and when I did complain to the Head Office, I received a fob off email - seems like the brewey aren't interested in customer service either
One to avoid, with great alternatives in the area.
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Chancery Lane 0.3 miles
Farringdon 0.4 miles
Russell Square 0.5 miles
Holborn 0.5 miles
City Thameslink 0.6 miles
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